What should a server do when they identify a guest showing signs of intoxication?

When a server identifies a guest showing signs of intoxication, the appropriate action is to alert a manager. This is important for both legal and safety reasons. By notifying a manager, the server ensures that the situation can be handled correctly and in accordance with the establishment’s policies and local laws governing alcohol service.

A trained manager is typically more equipped to deal with the situation effectively, whether that means cutting off service to the intoxicated guest, ensuring they have a safe way to get home, or addressing any potential conflicts that may arise. This approach helps protect the server, the establishment, and other guests by preventing over-service and the possible negative consequences that come from allowing an intoxicated guest to continue drinking.

Continuing to serve an intoxicated guest or ignoring the signs can lead to serious liabilities for both the server and the establishment. It undermines responsible alcohol service and may result in legal consequences if the guest becomes a danger to themselves or others. Similarly, forcibly removing a guest without proper protocol could escalate tensions and create an unsafe environment, making alerting a manager the most sensible course of action.