What should you do if a customer shows signs of intoxication?

When a customer shows signs of intoxication, it is crucial to assess the situation thoroughly and potentially refuse service. This action is rooted in responsible alcohol service practices, which emphasize the importance of customer safety and adhering to legal obligations. Bartenders and servers have a duty to monitor patrons' behavior and make informed decisions based on their level of intoxication.

By assessing the situation, staff can evaluate the customer's behavior, physical signs, and any potential risks associated with serving them more alcohol. Refusing service to an intoxicated individual helps prevent overconsumption, potential health risks, and public disturbances. It also protects the establishment from liability issues that may arise from serving alcohol to an excessively intoxicated patron.

In contrast, serving additional drinks upon request undermines the responsibility to ensure patrons drink sensibly and safely. Ignoring the behavior may lead to severe consequences, such as accidents or altercations. Encouraging the customer to drink water is a supportive gesture but does not address the primary concern of continuing to serve alcohol. Therefore, proactively addressing the signs of intoxication and refusing service when appropriate aligns with responsible alcohol service standards.